Sales Warranty
Manage warranties on sales
Conditions générales
Garantie satisfait ou remboursé de 30 jours
Expédition : 2-3 jours ouvrables
Sales Warranty
This module allows to manage warranties on sold products.
Table of Contents
Types of Warranty
As member of the group Warranties / Manager, you may edit / create new types of warranties.
Go to Warranties / Configuration / Warranty Types.
Products
As member of the group Sales / Manager, you may select warranties on a product.
Non-serialized Products
By default, warranties are only selectable on products with unique serial numbers.
Since version 1.1.0 of the module, non-serialized products can be enabled per warranty type.
In that case, no serial number will be attributed to the warranty when activating it.
Variants
If you use product variants, note that all variants of the same product inherit the same warranty types.
Multi-Company
If you have multiple companies, note that each company has its own warranty types. Therefore, each product has different warranty types per company.
Sale Order
As member of the group Sales / User, when you validate a sales order, warranties are created automatically for each product if required.
After validating the order, a smart button Warranties appears. If you click on that button, the warranties related to the sold products appears.
Each warranty inherits the details from the sale order.
Note that some information are not filled on the warranty.
- Serial Number
- Activation Date
- Expiry Date
These 3 fields are only filled on the delivery of the product.
Delivery Order
As member of the group Inventory / User, when validating a delivery order, the warranties related to the delivered products are activated.
- The Serial Number selected on the picking is propagated to the warranty.
- The Activation Date is set to the current date.
- The Expiry Date is set based on the warranty type and the Activation Date.
End of Warranty
A cron job is executed every day to update the status of warranties.
If the current date is greater than the Warranty End Date on a warranty, it is changed to Expired.
Creating Warranties Manually
As member of the group Warranties / User, you may create a warranty manually.
Go to Warranties / Warranties / Warranties, then click on Create.
Because the warranty is created manually, you must manually fill the serial number, activation date and expiry date.
When all the fields are filled, click on Save.
Then click on the button Activate.
When the expiry date is reached, the state will be set to Expired by the cron. This is the same behavior as for a warranty generated from a sale order.
Cancelling A Sale Order
When cancelling a sale order, the warranties attached to the order are cancelled.
If the sale order is reconfirmed after the cancellation, new warranties are generated. The warranties previously cancelled are ignored.
Known Issues
Delivering More Products Than Ordered
If delivering more products than ordered, only a subset of the delivered serial numbers will be attached to a warranty. No blocking message will alert the user from such anomaly.
Contributors
- Numigi (tm) and all its contributors (https://bit.ly/numigiens)
More information
- Meet us at https://bit.ly/numigi-com